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Returns and Exchanges

If you wish to return or exchange an item purchased from Très Chic Nails, please follow the steps below.

 

1. 

Fill out a "Return Form" and place it inside the return package. Be sure to retain a copy of the invoice for your records. If an exchange is desired, please fill out the exchange information and include your credit card number.

 

2. 

For your convenience, all forms and policies are available online at www.treschicnails.com. All returns should be addressed to:

Très Chic Nails

P.O. Box 24500 

Rochester, New York  14624
 

3. 

For your protection and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post. We're sorry; return shipping fees are not refundable. In the case of damaged items, please refer to Damaged Items.


Your return will be processed promptly upon its arrival and all exchanges will be shipped via standard ground shipping. Processing and transit time for exchange packages is usually 7-10 business days from the time the exchange is received. Business days are Monday-Friday, excluding federal holidays within the United States. An email will be sent to confirm receipt and processing of your return or exchange request.

If you have questions about returns or exchanges, please contact us by phone at 1-800-838-0037 or via email at sales@treschicnails.com.


 Damaged Items

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 1-800-838-0037.

Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please keep the box, packing materials and the damaged items for inspection by the carrier.

 

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